As humans, we instinctively look for simple ways to carry out tasks and develop skills to the extent that we don’t need to think about what we do. We are also influenced in our performance by those around us and can learn good habits from the best.
This serves us well until we become blind to potential errors in a situation. We need to be more mindful of what causes these errors, and mental health could be a very key issue to consider.
At a simple level the approach around Human Performance is about getting us all to stop and think before we act – HIT THE PAUSE BUTTON – but also to be curious about the systems, culture, mental attitude, and ways of working we have in place that can lead to errors arising.
We all make mistakes (around seven per hour if we take the statistics from Goldberg (The Blunder Book), and for good performance we need to be aware that errors happen.
However, research has proven that 80% of human errors happen as a result of latent failings and errors in our organisations (INPO database 2008). In other words, on a certain day given certain conditions where a person is prone to making an error there are often a string of weaknesses already in the organisation that can create conditions for that error to happen. Consider supervision, design, procedures, culture, and mental attitude.
What a lot of organisations don’t consider enough, is the mental health and stress issues that employees might be faced with, and how this could impact them delivering good performance at work.
At Oakridge we have developed programmes that help attendees:
Some simple tools that we are focussing on in our training programmes include:
MENTAL HEALTH BLOG: Please also read our Blog on Mental Health and Taking 10 Together HERE.
For more information about Oakridge’s Human Performance Programmes, please email [email protected] or contact a member of our team on 0161 327 2031.
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